Julia Franklin´s profile

Reviews (1)

Jokers' Masquerade

Poor quality costume

Bought batman costume/ the dark knight
Cheap material that came unstuck
Floppy ears
Waste of money
Great service from jokers though, as soon as I put this review on I got an apology !
Thanks jokers

08 January 2013

Reply from Jokers' Masquerade

Hello,

We are sincerely sorry that the goods have not met with your expectations. This item is made by Rubies Masquerade under their official Batman license. Although here at Jokers' Masquerade we have our own quality control procedures in place, ultimate ownership of quality control in factories must be that of Rubies Masquerade. This is not an excuse, but hopefully an explanation that the poor quality of material is outside of Jokers' Masquerade's control and that we must divorce supplier quality issues with that of our own customer services. Indeed, this is why we now include a supplier logo on each costume to allow the consumer to make an informed choice.

We hope you have been happy with the service we have provided as the retailer and that this experience will not deter you from ordering from us again.

Julia Franklin´s profile

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Julia Franklin
Reviewer
Female, 1968
United Kingdom

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