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Reviews (1)

Jokers' Masquerade

Good product bad delivery

I places an order with garnered delivery for before new years eve ans it arrived late ao didnt have outfit for new years eve. Not happy

11 January 2013

Reply from Jokers' Masquerade

Hi,

Thank you very much for taking the time to review your shopping experience at Jokers' Masquerade.

We are sorry to hear that the item was not received when you expected. We have rolled our servers to the exact time of your order (21:52 Friday 28th December)at which time we advised to "Place your order within x Hrs x mins and x secs for dispatch on Monday". Possibly the word 'dispatch' was mistaken for 'delivery'?

It is great to hear that you were happy with the product and would like to apologise for any confusion caused by the wording.

We hope we can welcome you back to Jokers' Masquerade in the future.

Kind Regards,
Lucy

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Customerkat
Reviewer
United Kingdom

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