StressFreeParking - Meet and Greet

Booking system good, services of suppliers, patchy

I flew out from Gatwick on 27th December, cold and wet day, rang Skyone 20 minutes before arrival at the airport and found no one there. I called them three times to try and get a pickup driver, but was forced to leave my wife and luggage shivering by the roadside, whilst a warden made me drive around the block. Not the best start to a trip and certainly not meet and greet, as I view it.

To be fair, the same driver delivered my car upon my return and he was on time, but this was only because I called before I had collected my luggage, knowing that I would otherwise have to wait around in the cold, if I called after the luggage had appeared on the belt.

Have used Stress Free on several occasions but with different suppliers of the actual service. Skyone seem to be one of the poorer operators, and I would think twice before using Skyone again.

10 January 2013

Reply from stressfreeairportparking.com

Dear Stephen,

Please accept our apologies, on behalf of Gatwick Sky One, for the service you received. This is unacceptable as we insist on our vendors being on time and providing a 100% satisfactory service, and as a consequence, this vendor has been removed from sale until further notice. We have contacted you directly offering a discount on your next booking with us.

Kind regards

Louise
Senior Customer Relations Advisor