I had a great experience with John Lewis customer service, despite the fact that I had a horrible experience with one of the shippers to Canada.
I like to thank you to John Lewis customer service team; especially who contacted me through email multiple times to offer further assistant, and a lady who answered my frustrated and somewhat rude phone call with a very calm and professional manner.
Overall, it was a great experience to have a business with John Lewis.
Purolator is the least reliable shipping company you can imagine. They did not a delivery note to my apartment door, which made me ran around to find out who I was dealing with, since original sender used different shipping company in England and they did not have any idea Purolator was involved. Purolator have a stupid policy which they don't leave any notes on the apartment building because they don't want people to wrongfully claim and pick up someone else's parcels. In my opinion, if the staffs at the office check the ID (look close and actually CHECK it), this is totally avoidable. Why they cannot leave the notes? Any other company does for no problem.
I made a complaint. All I got was "so what?". NO apology what so ever. All staff I dealt with had bad attitudes. This is absolutely the worst shipping company I've ever dealt with. Please, do not choose Purolator for your sake. Use Fedex, UPS or even Canada Post, you'll have a better service for sure.
JoanneBarrett found this review useful
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