IronmongeryDirect

Not Guaranteed next day delivery!!!!! :(

We placed an order expecting next day delivery (ordered Thursday 9.30pm, expected it Monday). The order did not arrive. When phoning to find out where the order was, we were told it's not GUARANTEED next day delivery. So what is the point of advertising free next day delivery???????? The call centre then couldn't help us by giving us an approximate morning or afternoon - so another day of waiting!!!!!! Since then we had a very polite and helpful Team Leader phone us and has rectified the situation. Very good customer service from the team leader - thank you!

08 January 2013

Reply from Ironmongerydirect

Good Afternoon Mr Watts,

Thank you for your feedback to us today.

I’ve tried calling you today regarding your feedback and managed to speak to your wife, once again I’d like to reiterate my apologies for the inconvenience we have caused you.

I’d like to take this opportunity to mention that failures on deliveries are very rare with our current service level being over 98% and I can only apologise that one of these rarities has affected a delivery of yours.

As I advised, this order will be with you today and I hope I have managed to restore your faith in ourselves for future orders.

Kind Regards,

Charlotte Armstrong
Team Manager