Adrian Bennett´s profile

Reviews (1)

DPD UK

Looked like DPD had lost my parcel but it was Amazon's error

Usually a great service from DPD, really like the hour slot! When I didn't get notified of this on latest delivery I was wondering whether something had gone wrong. Saturday delivery so no one to talk to after one, but I followed the instructions on DPD FACEBOOK page and sure enough someone got in contact with me first thing on Monday! Turns out that despite Amazon claiming innocence, they had handed over the parcel to the wrong company and DPD had never received it. Amazon have despatched a replacement and I now have my hour slot from DPD.

08 January 2013

Reply from DPD UK

Hi Adrian,

My colleague Andy just filled me in on your case - I'm glad things were resolved for you swiftly. Enjoy your goods when they arrive. Get in touch if you need any assistance - socialmedia@dpd.co.uk

Kind regards,

Bobby.

Adrian Bennett´s profile

profile image of Adrian Bennett
Adrian Bennett
Reviewer
1970
Orpington, United Kingdom

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