Emma´s profile

Reviews (1)

Jokers' Masquerade

Low quality

Costume was of a much lower standard than the pictures showed with frayed hems and oddly cut fabric.

The costume did arrive quickly though despite ordering at busy xmas time.

08 January 2013

Reply from Jokers' Masquerade

Hi Emma,

Thank you for taking the time to leave feedback.

We were delighted to hear that you were pleased with the service and delivery which you received from Jokers' Masquerade as the retailer, however we were sad to learn that the product failed to meet your expectations on this occasion. This has been a popular selling item over the year due to its price and quality, however we work closely with suppliers and manufacturers of the products we sell and will use your feedback as part of our constant effort to ensure all items are of the highest quality at its price point.

We very much appreciate your feedback and hope we can welcome you back to Jokers' Masquerade for your next fancy dress occasion.

Emma´s profile

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Emma
Reviewer
United Kingdom

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