My husband ordered some underwear a week before Valentines Day as a present for me. It had not arrived by the Thursday before Valentines Day so we chased. They said there was nothing they could do - it was in the post. Refused to send replacement until their claims team had looked into the missing order. Refused to issue a refund until their claims team had looked in the order.
In the end we used our credit card company disputes team to get a refund. Would never buy from them again.
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