Bought an item from them in November, not as described and so wanted to return for a refund. Despite providing proof that the item is not as described, they kept ignoring facts and asked me to pay return postage. It is like their customer service doesnt read emails but just send out standard messages. Finally managed to get a customer service rep to actually read my email in full and got the item collected. Tracking shows delivered then despite chasing numerous times and their own policy of processing returns within 48 hours, I am still waiting, 2 months after purchase!!! POOR POOR POOR!
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