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Reviews (1)

Physique Management Co Ltd

You certainly went that extra mile

I couldn't fault the whole ordering, delivery process at Physique Management. I used to work in retail, so customer satisfaction and feedback is something I take particular interest in.
I was getting the product for my former physio in T'dad and was only given a number. I also only had a window of 2 days in which to receive the item so that I could take it with me. I sent an email to 'contact us' as I was unable to locate the product from the website and within 10 minutes, I got a reply of the item and to ensure delivery what delivery option I should choose. Excellent response time. So already, the precedence was set.
Placing the order was easy; I was given prompts where necessary and what blew me away was the moment the order had been processed, I received an email informing me that delivery would be made on x date and if this wasn't convenient to press 1 to leave with a neighbour or 2 to make alternative arrangements.
On the actual day of delivery, again another email to give time of delivery.
I have to say, KUDOS to the whole Physique Management team. From the moment I sent the email, I received excellent service. You certainly did go that extra mile for this particular customer.
Will I be ordering again... oh yes. Why... the response time and the whole texting thing was just WOW.
Well done and please thank all the team.

Gavin found this review useful

Miss RUTH METIVIER´s profile

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Miss RUTH METIVIER
Reviewer
United Kingdom

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