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Jokers' Masquerade

Quick delivery but terrible sizing.

Bought Cowgirl Costume (Shotgun Sheriff). Quick delivery - used click and collect. Arrived in less than 24 hours - very impressed. Size guide when ordering on the internet was less than satisfactory: small/medium (8-10) and medium/large (10-12) were the options. I'm a 10 and so ordered the 10-12. It was HUGE and the size on the package when it arrived said "12-16" or something ridiculous. How can one costume cover all those sizes?! So I then ordered the smaller size labelled "sizes 2-10" on the pack when it arrived and this was still far too big, but I had to keep it and be pinned in as the party I was going to was that night. So I had to pay postage twice and then pay the postage to send back the badly size labelled first order too. Also had trouble with click and collect on the second order - the box wouldn't open so spent money calling premium rate number and box still couldn't be opened. Very disappointed.

08 January 2013

Reply from Jokers' Masquerade

Hi,

Thank you for taking the time to leave feedback. Our dedicated Marketing Team make every effort to ensure that a shopping experience with Jokers' Masquerade is stress-free, efficient and easy, therefore feedback from you as a customer is invaluable in helping us to achieve this.

We are sorry that the product failed to meet your expectations on this occasion. We work very closely with this specific manufacturer and will use your feedback as part of our constant effort to ensure all items are of the highest quality at it's best price point. Your experience is the first instance of a size issue with the Cowgirl Costume (Shotgun Sheriff) and as such makes this feedback all the more important so we can prevent any future issues.

I am glad to hear that you were impressed with the service you received from us, as the retailer, in regards to the quick despatch of your goods. The Click and Collect service is one of our newest delivery methods and perfect for convenience and speed of deliveries as well as a good way for us to offer a quick shipping method at a low cost to the customer. It is a shame to hear that you had an issue collecting your second order and I hope that the Click and Collect delivery company helped to resolve this issue for you quickly.

I apologise again that the product failed to meet your expectations on this occasion. We very much appreciate your comments and hope we can welcome you back to Jokers' Masquerade for your next fancy dress occasion.

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