Long Story short..... i had a parcel due for next day delivery but the company had failed to get the parcel to DPD. After days of waiting i tried contacting the sender company but couldn't get a reply, i then contacted DPD customer services to see if they had any information, they replied within a few minutes and within an hour they had found out what had happened , contacted the sender company and informed me of the situation....the sending company had failed to get the parcel to DPD and they had listed it as lost....i again contacted the sender to see what they where going to do about it and again no reply. DPD then contacted me and the supplier and managed to confirm a replacement order had been dispatched and DPD where due to pick the parcel up and deliver it the next day between 11am and 12pm.....i had seen a lot of complaints about late delivery and some reviews where blaming DPD but it was the sender failing to dispatch orders on time and then not being able to keep up with customer service complaints, my problem wasn't even a mistake by DPD but they went out of their way to find out what was wrong and solve the situation, they answered my emails very quickly, where very informative and friendly and they made the experience a lot less stressful, once the sender did their job of getting the order dispatched to DPD (10 days late) allowing DPD to do their job...their service was excellent, great communication, the parcel came right on time, the Tracking system is really good and accurate, the website is easy to use, and customer services did an awesome job of solving the problem and ensuring that i not only got my parcel on time but was 100% updated form start to finish.....i don't think i can mention the sending company name but if your reading this there is a good chance you know who i'm on about ( Christmas back log and order before 2pm for next day delivery lol )... Thanks to everyone at DPD that helped and did everything possible to ensure the best possible service. Excellent experience.. especially Customer services ...thanks DPD will use this company every time and will recommend to friends, family and anyone reading this review. :)
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