BeautyBay.com

Disappointing!

Made a purchase before Xmas of some Paul and Joe products as a Xmas present. One of the items sent was incorrect. I contacted Customer Supoort twice and they emailed me a Returns slip. The correct product has yet to be sent to me though I chased again last week via email.

I am trying to get a refund now and need to call them again. Just hassle but they do owe me £30.

09 January 2013

Reply from BeautyBay.com

Hi Julie,

Thanks for your feedback.

I'm very sorry to hear the problems you have had with your order. I've passed your details over to our Customer Service team and they will contact you shortly to help you.

Kind regards,

The BeautyBay.com Team