I ordered several roller blinds and a venetian blind recently. The venetian was fine, but out of 5 roller blinds, only 1 was in accordance with the measurements I had given. 1 was too short, 3 were 40cms too long and 1 also had a broken cord. I was asked to provide photos of the faults. I had ordered the blinds with ' exact measurements' .....and had found their website instructions to be ambiguous, with the result that the supplied widths were less than ideal......but I could have lived with them. However, when I asked for one of the replacements (the one which was way too long and had a broken cord) to be made very slightly wider - and offered to therefore pay 50% of the full price for this, which I considered to be rather generous of me considering they were going to have to remake it anyway, they insisted I could only have the exact same width as before .
Without going in to any more tedious details, I found myself embroiled in an unseemly and time consuming dispute - over what in effect only amounted to about £15!
They also then began to shift the goal posts over what was an acceptable overlength. They started at 20cm......and kept on upping it to the point where they finally said that any length was acceptable as long as it was more than the length ordered! I had to laugh in the end - and inform them that clearly they needed the £15 more than I did - but that I found it rather bizarre that they would place such a low value on customer satisfaction.
catherine Bannan found this review useful
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