Lawrence Yates´ profile

Reviews (3)

BT

appalling

No need to repeat all that has gone before, enough to mention
Incompetent engineers; lies from the help-centre; money taken to which they are not entitled.
Without a doubt the worst company I have ever had to deal with.
I give them one star because it is not possible to give less.

OutdoorWorldDirect

Outstanding customer service

I ordered a tent which was delivered promptly (after a slight glitch with the delivery company). On receiving the tent I realised that I had made a mistake in the size of tent I had ordered. It was entirely my fault and I did not expect the company to take it back. Not only did they offer either a full refund or a replacement tent, but even spent a long period of time to help me choose an alternative.

When I chose a replacement I was invited to either take the tent straight away or, if I wished, I could go away and think about it and they would deliver it to me later. I was given an immediate refund of the difference in price between the two tents.

Their customer service went far beyond what I could have expected. I wish all firms were as helpful as this.

DPD UK

Could do better

I had text from DPD UK to say they would deliver a parcel between 12.59 and 13.59 and to make sure I was in to receive it. Nothing arrived. I checked the tracking and it says "unable to locate" but they have my phone number and only needed to phone and ask for directions. They managed to deliver a parcel here for my neighbour this morning. I now have no idea whether they are going to try again or whether it's gone back to the depot. I tried phoning their customer services but couldn't get through to a human being (Their automaton hung up on me twice). Not fantastic.

Update 9th January
Today the parcel arrived on time. I have therefore updated my rating. I just wish they had got it right first time and still feel that the ability to contact a human being in their customer services department when none of the pre-recorded options is relevant would be an improvement.

08 January 2013

Reply from DPD UK

Hi Lawrence,

Sorry about that. Unfortunately, the reference number that you supplied is not recognised by our systems. Can you please email socialmedia@dpd.co.uk with your full address and phone number (please also include any other reference numbers that you have).

Kind regards,

Bobby.

Lawrence Yates´ profile

profile image of Lawrence Yates
Lawrence Yates
Reviewer
Male, 1954
Manchester, United Kingdom

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