No need to repeat all that has gone before, enough to mention
Incompetent engineers; lies from the help-centre; money taken to which they are not entitled.
Without a doubt the worst company I have ever had to deal with.
I give them one star because it is not possible to give less.
I ordered a tent which was delivered promptly (after a slight glitch with the delivery company). On receiving the tent I realised that I had made a mistake in the size of tent I had ordered. It was entirely my fault and I did not expect the company to take it back. Not only did they offer either a full refund or a replacement tent, but even spent a long period of time to help me choose an alternative.
When I chose a replacement I was invited to either take the tent straight away or, if I wished, I could go away and think about it and they would deliver it to me later. I was given an immediate refund of the difference in price between the two tents.
Their customer service went far beyond what I could have expected. I wish all firms were as helpful as this.
I had text from DPD UK to say they would deliver a parcel between 12.59 and 13.59 and to make sure I was in to receive it. Nothing arrived. I checked the tracking and it says "unable to locate" but they have my phone number and only needed to phone and ask for directions. They managed to deliver a parcel here for my neighbour this morning. I now have no idea whether they are going to try again or whether it's gone back to the depot. I tried phoning their customer services but couldn't get through to a human being (Their automaton hung up on me twice). Not fantastic.
Update 9th January
Today the parcel arrived on time. I have therefore updated my rating. I just wish they had got it right first time and still feel that the ability to contact a human being in their customer services department when none of the pre-recorded options is relevant would be an improvement.
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