City Link

COMPLAIN ABOUT NON DELIVERY YOU WILL BE MET BY SILENCE !

I also expected a next day delivery on friday 4th january....nothing ! sent complaint via e-mail for an explaination,surprise surprise no reply.their tracking system claimed goods scanned OUT south humberside 3rd jan. 19:53 looked good but no delivery,then checking tracking system 2 DAYS LATER..
goods scanned IN south humberside 5th jan.
2 more e-mails no reply !
monday morning 7th jan.checked tracking system..success out for delivery !
We stay in a tower block of flats,I happened to be at the window and to my surprise spotted CITY LINK van approach our flats and parked out of site,10 minutes latter it LEFT! . My partner happened to be on the ground floor when he entered the flats and ask him are you going to level 5 (our house) he told her no level 15,she noted he had only a small parcel as we where waiting for a vacuum cleaner,quickly checked tracking to find ..NO ONE AVAILABLE TO SIGN FOR GOODS !, they also had the cheek to say they left a calling card,I came to the conclusion it is not the drivers fault as my goods where never on the van otherwise he would have delivered them. More e-mails..silence,
does this for better words delivery company not realise,silence in this instance spells guilt,I am now awiating delivery on 9th maybe pigs will fly !! Not bad CITY LINK for a next day delivery.
p.s. has anyone had an e-mail reply from them?