Have been with the Bank for over 20 years as what they call a Premium customer. Very occasionally I have not been 100% impressed with them, but I would say that generally they are a very competent outfit. Their website works very well. Last year I opened a business account and so far everything has gone well. (They called me back when I registered my interest in a business account. Lloyds TSB and Nat West did not bother to return my calls.) The only situations where I have not been impressed is when I have encountered a member of staff who 1.) is not fully aware of what can or cannot be done, 2.) needs training in how to deal with the public or 3.) is in a call centre in India and talks to me like I am an imbecile. In general the staff I deal with in the UK are polite, helpful and diligent.
Have ordered multiple items, mostly bulbs for ovens and a fridge and they have all been delivered promptly. One oven bulb I ordered failed as soon as I tried it. Called them and they shipped a replacement immediately, no questions asked. The videos on their website are quite useful.
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