Your company was supposed to deliver my parcel yesterday - but apparently van too busy to make delivery and returned parcel to depot.
I phoned customer service who told me my parcel would be delivered today and I would get an email when giving me details - email sent (10.57am) saying delivery between 8.00-12.00am.
3.00 pm not delivery - 3.30 no delivery - I sent a web form to customer services, this was acknowledged but no reply so far. now 4.00pm.
Automated customer service no help at all - just said delivery will be before 7pm -
I am staying in to sign for the parcel.
I wouldn't mind but I only live on the Isle of Wight less than 4 miles from your depot, if I could contact the depot I would go and get the parcel myself.
Should not call yourselves a delivery service if you do not deliver!
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