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Reviews (1)

Pharmacy2U

I WAS DISSATISFIED

THE BANNER HEADLINE ON THE WEBSITE SAYS 'FREE DELIVERY ON ORDERS OVER £35'. MY ORDER WAS OVER £35 BUT I WAS CHARGED £5.50 POSTAGE BECAUSE MY ORDER WEIGHED OVER 2KG. THIS WAS NOT MADE CLEAR ON THE WEBSITE AND I THOUGHT IT WAS MISLEADING.

09 January 2013

Reply from Pharmacy2U

Dear Robert,

I am sorry to hear you were dissatisfied and you found our website misleading as this is not our intention.

I can confirm we are offering free delivery on all orders over the amount of £35GBP using Royal Mail delivery services, but under the Royal Mail weight restriction of 2kgs, to a delivery address within the UK. On our home page there is an asterisk along side of the Free Delivery offer with a message 'see terms', please accept my apology if you failed to view this. Full details are available in our delivery term and conditions.

Please accept my apology for any confusion or inconvenience this may have caused. If you have any questions please do not hesitate to contact our customer care team on 0845 803 9033.

Kind Regards

Robert´s profile

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Robert
Reviewer
United Kingdom

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