Ordered a size 12 jacket, too small and so I've had to pay £3.50 to return it and then ring them up to arrange for the next size to be sent to me, they then refund on the returned item. Seems a strange way to go about it, why not have options on the returns slip for replacement, refund etc or would this be too easy. All of my clothes are 10 or 12 so I would say beware of this as I found this jacket a very small 12 and cant believe I have ordered my first size 14! Time they also got into the 21st century and offered either free returns so you can order more than one size or do like M&M direct do and offer you the chance to purchase a returns label at £1.49 (superb idea). I've written my complaints down to them but I dont expect to get anywhere, I have also asked that they close my account and stop sending me books as I wont be ordering again, cant afford postage on clothing sizes like that.
Carolyn McV found this review useful
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