Me and my Partner have been on Holiday with alpharooms a few times, and have never had any probs. I was very wary of booking holidays via an internet website, as I have traditionally used travel agents because I was worried about our Travel arrrangements being messed up somehow. I had no need to worry though, as it's dead easy. Once it's booked, all of the documents are sent to you by e-mail, and these can be re-sent at any time using the 'manage my booking' facility. If anyone is worried about booking via alpharooms then believe me, there is NO-ONE more windy than me where booking a Hol is concerned, but there is no-catch! I have read a few reviews saying they have had problems contacting the company, but I have phoned loads of times due to my windyness and have always been dealt with patiently, even though I'm probably a bit of a pain in the backside!
If you're thinking of booking through alpharooms, i'd say go for it!
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