BT persuaded me to move my broadband supply over to them from Orange. Said it would be really easy and top notch service. “Yes you pay a little more to be with BT but you will get first class service” How wrong he was.
I signed up for a fibre optic package. They emailed me a contract for the top standard broadband tariff? Not what I signed up for. I contacted them after spending up to 30 min in a queue, trying to talk to them is crazy, they can’t understand a word I say, and their English skills are very poor. I then gave up after several attempts and tried the cancellation option. This time if by magic went through to an English call centre. I explained my issue with the incorrect tariff. I was told there is nothing they can do, I have to enter a legally binding 18 contract that is incorrect before they can change to fibre optics after I have normal broadband connected. I asked them to put this in writing that I can change the package after connection. They said “no they can’t”. I was to just take their word for it. No chance, I am not prepared to enter a contract that is not the contract I have not ordered, as I would imagine they will claim my fault for signing before checking contract was correct. So I cancelled and went back to Orange. Never again BT.
Anyway, all going well so far the fibre optic upgrade with Orange. Until the day came when orange orders a BT engineer to come to my property to install the fibre optics. Guess what….BT did not turn up on the arranged day. No phone call no nothing. Again BT is to blame for yet another problem.
Goes to show - all goes well until BT get involved. Then it is just pure disaster, poor service and dodgy integrity.
UPDATE – 27th Feb 2013
Ok, BT said they did not turn up for the connection due to a technical problem on their computer??? But still no form of communication from BT to let anyone know on the day! And they say they are a communications company !! They now say it will take another week to fix the computer bug, and then another two weeks to get another booking. Ridiculous poor shabby service from a company too big for it’s boots.
UPDATE - TWO DAYS LATER 1st March
Was promised BT would resolve bt today. Guess what? No, Nothing again. Even Orange are fed up as they cannot get through to them or get a reply, Something should be done to pull this company down. Come on OFCOM.
UPDATE - THREE 4th March
Still BT have not fixed the issue and no sign of still getting anything booked in. Now you just won't beleive what has now happeded. Had an email from BT saiting my new BY line and broadband is going LIVE from tomorrow and my new BT router is being delivered tomorrow, !!!!! on a cancelled order ????? Orange can't beleive what they are seeing as I forwarded them the email. Called BT and they confirmed the order was cancelled two weeks ago but they failed to let the connection team know. WHAT A MESS BT..SORT IT OUT!!...to be continued................
5th March.. Orange BB disconnected on the morning without mine or Oranges permission and went live with BT Broadband. The BT BB has been set up at my home without a contract or permission. Probably why they have been stalling with Orange so they can connect me up fraudulently. Called BT in the morning again, was told the same, yes it is cancelled and no we wont connect you. Again a lie. I now have no internet access now at all as I am not going to link up to the BT one. Also checked with bank and they have set DD's up. I have kept logs of all calls and email so far, so have been advised by Orange to contact Ofcom, and I urge all others with issues to do the same. It now looks like it will be much longer now to get Orange Fibre set up as I now have to wait for BT to hand the BB back to Orange. Orange are handling this well, and are really concerned with the integrity of BT.
7th March. BT had promised to have the issue sorted today without fail. Guess, what? NO still not corrected, and Orange are still very puzzled. Serval calls later to BT being told what I want to hear but what gets promised, does not happen. BT are totally useless and really do not care.
8th March Called BT as they asked Orange for me to do so to get a MAC code for a wrongly set up account!. Called BT and they said account is not live so a MAC code would not exist. Gave me a ref code for the cancelled account. Also told me to ignore any bills as they have been closed down now. BT are saying one thing or Orange and the opposite to me. Orange now stuck and are again waiting for BT to get things sorted out. Still no internet. And no apology from BT for high jacking my Tag line unauthorised either.
Goes to show - all goes well until BT get involved. Then it is just pure disaster, poor service and dodgy integrity, A communications company that don’t communicate.
OMG and the check, to add insult to injury they have the balls to send me a Bill. They should be paying me ! (Complaint now in process)
be warned if you think the deal sounds great being able to collect cash back reward points think again. The one thing they do not make things clear to you on the site is that they charge an annual fee. Yes it may be in the very small print, but this needs to be made much clearer, before we get credit checked !!!! The fee of £24 charged straight away when you get the card, so you are scammed. No point collecting a few quid of rewards when you have to pay for it at the start !!! MAKE IT CLEARER ON APPLICATIONS. I am in the process of getting this reported to the FSA
Went from Goldfish to Barclaycard. It was easy to collect points when it was goldfish. You could always see this on the statements. This is now hidden on the BC statements so you cannot track to see if it is correct. How to claim? you have to call an premium number that charges you. Call them only to listen on end to options then whenb you get through they say this is the wrong department. They then transfer you to another number where you are put on hold for ages before cutting your line dead asking you to call back later, 20 min on a chargable call, and nothing acheived. Time to change credit card ! Santandar offer beter rewards anyway up to 3% where Barclays reward is 0.5%
Really needs to get this working better. I have no issues with BBC iplayer of lovefilm apps on my TV. Most programs seemd to crash at the end of an advert break that we are forced to watch. I then have to stop the program, and then resume program. I am then forced to watch another set of adverts before is resumes. When you resume the program jumps back 10 seconds, taking me to the part just before the advert break. I am then forced to watch a third set of adverts before I can even start to watch the program. This happens on most breaks, but seems ok after the resmume play. Until the next set of advets arrive. Must be a biug on the laterst app maybe. However, my advice would be to buy a recording box, or use your sky+box, anf just record an ITV program you want to watch later, At least you can forward through adverts and donf crash forcing you to watch them anorher two time before the program begins.
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