I bought an Ingo Hello Kitty Tablet for my daughter in November ready for Chistmas, stupid me for being prepared!! Within 3 days of Christmas Day, the screen cracked by my daughter touching the touchscreen without force, and it took till 3rd January for them to give me a returns notification to get my money back. The product is now back with Pixmania but they have just got back to me stating that it broke due to improper use! How can a 4 year old who is used to an iPad improperly use a tablet unless the product is Unfit for purpose? Now Pixmania is wanting to send me the broken product back, which is still broken to a 4 year old, still believing in Father Christmas!
I am confused with Pixmania's customer service and at the moment I am really not impressed with them! What has happened to a years' warranty?
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