I bought a new bike - excellent in store advice with knowledgeable, friendly staff. A couple of days later, an order I placed on-line was taking a little while to be processed - so I called up to chase it. When the staff realised it had gone awry, they sourced the item from their shop, and it was delivered to me by a member of staff on their way home from work! You simply don't see customer service like this any more. Ten out of Ten.
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