I ordered something on 26th December, admittedly I knew it was Boxing Day and probably wouldn't get verified until at least 27th December. I get a phone call on 27th saying that I have to verify the order, which is good. The lady on the phone said I should receive my delivery within 24-48 hours, (so either 28th or possibly 31st as most deliveries don't come on a weekend). I never received my delivery on either dates, so I rang up the customer services and was told that I had been sent an email with regards to delivery, which I didn't receive. I asked them to me one again which they couldn't for some reason, anyway I asked them for a tracking number for the parcel however they could not provide me with a tracking number because until the delivery sent and they receive a number of the delivery firm they can't give me one, so I realised that my parcel was not sent out straight away. I rang back a couple of times to ask about the tracking, and I got the same answer, "wait until you get an email saying about delivery" I had to ring back 4 times to get a proper answer, and in the end they said they would refund me my delivery charge which I thought was reasonable considering it was £40. The final time I rang back was great because the guy on the other end of the phone seemed to know what he was doing, and sorted the refund out straight away. Yet the previous days, I had to ask what was going on with my enquiry because the guy who was meant to be sorting out my enquiry had finished on a half day and forgot to pass on my details to someone else to sort out, this wasn't helped at the time by the customer service assistant having a strong international accent so it was very difficult to understand what they were trying to say, I feel really bad when I kept asking to repeat themselves. Overall, it was an ok service and I understand that I ordered during holiday period but customer service needs to be worked on in the future.
I am happy with my product and would probably use pixmania again, during normal season to see how they faired in delivery as it would have been unfair to judge their delivery service during a period when the calendar is full of national bank holidays.
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