Amir Kamali´s profile

Reviews (1)

iflorist

disappointing and ruined my girlfriend birthday

I ordered a flower with a birthday cake from iflorist.co.uk on 6th jan 2013 and the website told me that they will deliver it on 8th as i required. I was waiting the whole day to hear any news from my friend but suddenly received an email which said:
"Good news! We can confirm that your recent order has been successfully delivered as requested ."
So i called her but she had no idea what i was talking about and she went and checked her mail box but was nothing there.
I tracked my order by Yodel website and noticed that the parcel been delivered so i started live chat on yodel website. After chatting with a guy called kapur he closed the chat instead of replying me so i started the chat again and a guy called lee got my number to call me.
After 15mins talking on phone they told me a guy called "akman" signed and received my parcel and they told me i have to wait up to 5 days for asking the driver and these stuffs.
i tried to contact to iFlorist website but there is no phone number or direct mail on their website and they advised me to register to their forum.
Totally i have never seen these such a trouble before and it ruined all my plans and i still have no idea about what will happen next.
I hope some one at least read at respond to me for the first time !!

09 January 2013

Reply from iflorist

Dear Amir

Please accept our sincere apologies for the problems you had regarding this order. Thank you for bringing these concerns to our attention. We will certainly be investigating why you received a confirmation e-mail if they did not arrive to your girlfriend. We are going to e-mail you personally on this matter and then arrange some suitable compensation. We apologise for the inconvenience this business has caused you and assure you of our best attention to your future orders.

Kind Regards

Iflorist

Amir Kamali´s profile

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Amir Kamali
Reviewer
Swansea, United Kingdom

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