Neil´s profile

Reviews (2)

Kershaws Doors Ltd

Not great.

The website said 'usually despatched the same working day', this actually turned out to take about 5 days... and then the order got put on the wrong lorry and we had to wait until after the weekend. We put the order in late Friday and it was finally delivered 10 days later; for the £36 delivery charge I expected better.

Fortunately I wasn't in a rush.

Frame looks okay and the price was reasonable.

30 April 2013

Reply from Kershaws Doors Ltd

We have now had chance to investigate this, you placed the order at 10.16am Friday the 19th April; the goods were packed and collected by the transport company the same day around 4pm. We do offer a next day kerbside delivery service but you choose the standard deliver which we estimate to take around five working days. The delivery to your postcode is normally done on a Friday, as you said they put the frame on the wrong wagon and missed that delivery, the transport company realised their mistake and made a special trip delivering to you on Monday the 29th which made it six working days (one day over our estimation). Sorry if this was an inconvenience and so glad you liked the product.

Yale door

Quality door, great service.

The website was clear and easy to use, delivery was quick and the door arrived exactly when I was told it would. The door itself is great quality and good value. Easy to install for a competant DIYer.

5 stars from us, thanks.

Neil´s profile

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Neil
Reviewer
United Kingdom

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