Looked online for what we needed - went to Warrington to purchase. Ordered and then collected from Leigh as delivery costs a joke for what we wanted. Was told Leigh was just 7 miles away....nearer 20. Got there - staff seemed pleasant enough and was told we would wait 10-20 minutes.....after 45 I went and asked what was going on. 'Sorry about that - we had our Christmas night out last night and some haven't turned up - feeling rough myself - it'll be out soon. Another 20 mins and the warehouse/picker guy said - when WE asked - that it hadn't come through to pick yet. EVENTUALLY our good came out. On inspection the sink was finished to a poor standard - so off he went - 10 minutes later another sink arrived with paint drips under the 'enamel' - eventually one arrived that seemed ok. When our builder took the sink out of the box the paint/'enamel' was flaking off in his hands. So I rang the customer services and they told me to go to Leigh and they will look at it. Off I went -26 miles there - I was only person waiting - 45 minutes later the sink arrived. Off home I went - 26 miles. When the taps were fitted to the sink they leaked from the tap itself. So I rang the customer services again - who told me to go to Leigh and they would test it - I asked to take it to Warrington as that is it where I purchased it - to be told that as I collected from Leigh that's where I would have to go and to be sure the products are ok I should check them before leaving the showroom.....how do I check whether a tap leaks?? Lady checked and yes they have facility to test it. So off we went - 26 miles to Leigh. 'No we don't test them here - sorry but they shouldn't have told you that'. After some back and forth the sales assistant where I demanded a refund he said if we wanted it tested he would have to go to another site and did we want that? We said yes and he huffed - got his high vis jacket and walked out. Eventually he returned and said that our card would be refunded - no 'yes you were right - it was faulty -sorry for the inconvenience -it'll take a few days to go into your account'. That was the extent of his customer service...amazing high standards? The ONLY person who had any sense of good customer service was a girl by the name of Emma in the accounts dept (i believe) who called me late that day to explain when the money would be back etc. In ONE day I did OVER 104 miles due to the cheap faulty goods sold by Better Bathrooms. And the amount of time stood waiting - due to the lack of responsibility of the staff who got too drunk on their night out -is a joke. Would I use or recommend this company - NO - and our builder who has contracts with the countries 2 leading DIY retailers would certainly not recommend them either. Pay a bit extra and get a higher quality product and save the time and mileage you will no doubt do going for replacements or refunds.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.