Wix

TERRIBLE TERRIBLE CUSTOMER SUPPORT -

I purchased A PREMIUM pkge in July 2012..AT 19.90 per month. in Aug when I tried to edit my site I recvd a message that my site could not be found. Due to a bad injury to my hand I had to back off but since then tried to get support w/ no avail, yet they continue to deduct the money from my acct until Dec whn I tried again (2 day ago) to access my acct I recvd an error mssg that my email was "unregistered"...this is totally unacceptable. I DID get a generic response which was not helpful. I did not even know they had a telephone number until I came to this site. Why is the phn # not advertised on their web site?????
still don't knw what happened to my website or money!!!!!!!

15 January 2013

Reply from WIX

Hello I suggest that you contact our support immediately so that we can help you.

You can call us, US Toll Free, at 1-800-6000-WIX (1-800-600-0949) during normal business hours (Monday - Friday between, 6AM - 5PM PST)

If you are calling from outside the US and need a direct number you may call 1-415-639-9034 during the same hours.

*Note: If you are calling from outside the United States, we suggest that you use a VOIP service to call us. Many of these services, such as Skype, allow you to call toll free numbers for free.