Em Jay´s profile

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It finaly worked.

This is quite a story but it is worth sharing to customers as a point of learning. It would also give the company a very nice impression although I admit that I was so frustrated at first.

I found the iUnlox ad as I was using my iFunBox apps in my PC. I checked it out but at first I had some doubts. I tried to google reviews about this site and they were almost all positive about it. I thought they were only ghost reviews at first. Then in a little while I was somehow convinced after reading some of them that they were more or less authentic. So I immediately put my order in the website. I waited for a week but I never had gotten any confirmation of my order. I tracked my order but it said that they had no record of my order. So I got worried for I already paid for it. I tried to leave an offline message to the customer service. I got an e-mail response from them after a few minutes that they received my inquiry. Now I and the customer service had an e-mail chat. According to them they found out that my order didn't register in their database so I need to e-mail my receipt of payment. So I did. They registered my payment manually and then asked me all the necessary information about my iPhone 5 and network (which of course I already did online awhile back). So I received an e-mail telling me that I have been registered and have to wait for the unlock confirmation message. I constantly checked my order status but it gave me a message of "order processing." It went on and on for a month. I was busy the whole month of December 2012 so I had no time to lodge a complain again to the customer service. By the second week of January 2013 I contacted customer service again by e-mail. They again asked me to the same procedure of sending the copy of receipt payment which I already did a month ago for according to them they have no record in their database (a deja vu?). I got really pissed off, but in the end I sent to them all the documents and information they need to have. So they resubmitted the order like the last time. After a day, I received a confirmation that my iPhone can be unlocked through iTunes. I tried it and it is finally unlocked. Well, the service is finally delivered. I appreciate the attentiveness of their customer service. They are very quick to respond to any message. Generally I'm satisfied. But I strongly suggest that they should always check their server frequently for some glitches that it won't happen to anybody what happened to me. Thanks anyway.

Ian Maskell found this review useful

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Em Jay
United Kingdom