Janine´s profile

Reviews (1)


Better late than never!!

Item took 12 working days to arrive, I was getting worried so checked with on line tracker, which couldn't find anything listed as going to my address although item was marked as dispatched. Even more worried now, I rang customer number and was on hold for 30 mins before I gave up, then completed query form online. Had email confirmation that I would be contacted shortly, but had received no response to request when item arrived 2 days later. Item is great, received well packed but disappointed in time taken to arrive and company failure to respond to my request's for information. Glad I paid with paypal!!!

10 January 2013

Reply from Rubbersole

Hello Janine,

If you had tried to contact us on the phone on either the 7th or the 8th January and had no joy, I can only apologise for the inconvenience caused as we had had hundreds of calls and support tickets those two days.

If you had written us a support ticket, we may have gotten back to you only on the 9th January, when the call volume had gone down a bit. In normal time, we do reply within 1-2 business days, sometimes within minutes and have tried our best to reply rapidly to our customers in the order that the support tickets were sent to us.

If you have any further questions or concerns, please don't hesitate to contact us and we'll be happy to help!

Kind Regards,
Katie, Rubbersole Customer Service

Janine´s profile

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United Kingdom