Item took 12 working days to arrive, I was getting worried so checked with on line tracker, which couldn't find anything listed as going to my address although item was marked as dispatched. Even more worried now, I rang customer number and was on hold for 30 mins before I gave up, then completed query form online. Had email confirmation that I would be contacted shortly, but had received no response to request when item arrived 2 days later. Item is great, received well packed but disappointed in time taken to arrive and company failure to respond to my request's for information. Glad I paid with paypal!!!
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