I bought a Groupon offer - £10 for £60 of jewellery from Thehut which I thought was great, and selected 2 pairs of identical earrings, a bracelet and a ring. My order arrived 2 weeks later minus one pair of earrings - I emailed them and got a robotic 'sorry to hear your order is missing. PLease let us know if it hasnt arrived by X date' email from one of their advisors who clearly doesnt do his job (i.e reading of emails) properly, so I resorted to a rant on their FB page. I was quickly contacted and arrangements were made to dispatch a new pair of earrings. I received a dispatch email but not the earrings because they never arrived! I went back to the FB page only to find that mortals can no longer post to their wall (i wonder why?!) and you have to message them, Which I did. And the reply? Essentially it was: 'sorry, earrings are out of stock, take it up with groupon'. Slopey shoulders or what??!!!! I will NEVER shop with Thehut, Zavvi or any other related sites again because of their atrocious attitude to customers. Ebay all the way for me from now on!
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