My husband & i used Thomas Cook for the first & last time for our late summer break to Cyprus in September/October. We booked the Marlita Beach which is 4*, with fabulous photos on their website i wasn't too concerned as i thought all Holiday companys * system was the same... How wrong was i!
Firstly we were delayed for 2hrs, the Plane was so old it still had ash trays, the foam was one huge hump in the middle of the seat & the Emergency exit was blocked by all the binbag rubbish accumulated on the flight, & we'd paid for an upgrade.
On our hotel arrival were sent to an appartment that wasn't fit for raising fleas in, it was filthy, with dirty used tissues between the sheets, thick mould from floor to ceiling in the bathroom & the aroma of urine burnt the back of your nose from the corridor, holes in walls, coving hanging off, you get the idea, it wasn't the Lowry. We immediately rang the emergency help line to be fobbed off & told to see the rep when he arrived on duty at 9am, Refusing to stay i waited for the manager to come on duty & went straight to him, The manager instantly gave us the choice of 2 other rooms, the first was A block & refused without even going inside, it smelt just like C block. The second was F block & just like the rooms advertised, lovely fresh, modern & away from the main hotel with its own carpark so we didn't have to venture near the hovel. surprisingly we saw somebody happily staying in our original room (how they must live at home makes me shudder)
Our return journey was delayed for 7hrs & the only saving grace was they sent a Thomson plane. If Thomas cook offered my a round the world holiday for free i wouldn't accept, they should be ashamed of the standard of holiday they offer & the incompetence of all the staff, its no wonder their on the verge of going under
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