I ordered a pair of Ash wedge trainers through Amazon and the incorrect pair were delievered. I spoke with Jed (sorry don't know his surname) and he was so helpful.
I sent my shoes back straight away and once Jules B received them, Jed made sure a new pair were sent out to me so I received them beofre Christmas. He also arranged for a cheque to be sent to me to cover the delivery charge I incurred to post them back.
It makes such a difference when you deal with someone so pleasent like Jed who was so helpful.
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