I head to the mountains on Saturday and ordered some Electric EG2 snowboard goggles through Surfdome last week. I selected next day delivery... it's now been a week.
I checked with my local post office and having had no joy there contacted Surfdome's customer service which whilst friendly was not particularly useful informing me I would have to purchase the same goggles again, then return and claim a refund on my original order if it ever turned up or advise them they still haven't arrived after 19 days and try and claim a refund.
Looking beyond why I want to throw more money at the same company/process that couldn't deliver my last order the other problem is I bought the last pair of these type of goggles! They might have thought about checking this when they looked my order history up! I have ended up going else where and actually found the same goggles cheaper including next day courier delivery. I just have the joy of trying to get a refund from Surfdome on my return now...
Having looked at some of the other reviews it seems people have had similar problems with orders not being delivered so my advice if you are placing an urgent order, don't!
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