Michelle Della Rocca´s profile

Reviews (1)


Not as good as they used to be

I have ordered items from argento before, usually pandora charms. They have always arrived quickly, well packaged and in the official pandora boxes (ring type, leather-ish jobs). It's been a while since I last ordered but this time my charm still arrived quickly but instead of the lovely posh box I had a flat packed cardboard one. It was still branded but I feel if I had purchased this as a gift for someone it would look naff.

09 January 2013

Reply from Argento Contemporary Jewellery

Hi Michelle,

as the order value was below £50.00 we flat packed it, using the appropriate Pandora packaging. You can choose Recorded Delivery as postage option to ensure a presentation box each time your order, as per our published shipping rules, if the order value is under £50.00, as the delivery with the box will not fit through standard letter boxes, it will therefore require someone to be at home for delivery and recorded delivery requires a signature for delivery. Otherwise, you can request a presentation box at the basket stage in the customer admin notes, and we will do our best to ensure you get a presentation box, subject to availability.

At Christmas, between Nov and Dec, we dispatch all orders in presentation boxes, as these times are most likely used for gift purchasing.

Michelle Della Rocca´s profile

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Michelle Della Rocca
United Kingdom