Gltc

Terrible customer care - late delivery

Terrible customer service. Unreturned phonecalls, unanswered e-mails. Delivery of 4-6weeks was actually 10weeks. You have to chase delivery yourself and deal with a supplier who deals with a manufacturer and still you don't get answers. The dainty playhouse of 110x110cm was 122x124cm and wouldn't fit the intended site. I could've ordered a playhouse of this size anywhere but needed a smaller one and so placed an order with GLTC. Never again!! This problem has arisen before when I ordered personalised items from GLTC. They seem to have a problem with their suppliers and other than passing on your order have no more contact unless you complain. They should be the ones checking that your order has been sent and advising of problems - you should not have to do it yourself!