Terrible service. I ordered some flowers for my sick friend from this company. I didn't realise that she was staying with her mum so I ordered them to be delivered to her home address. 4 hours after I ordered the flowers she told me that she had gone down to stay with her mum for help to look after her 2 year old son. I then immediately contacted the company to ask for the address to be changed and the answer was no!! I just think this is unacceptable as the flowers are sitting on her door step! I don't drive and her mum lives an hour away from her address. My thoughtful idea was ruined! The reasons behind why they couldn't change the address didn't make sense as I asked them to change the address on the same day I ordered the flowers! Very disappointed and upset.
Awful service with last minute .com. Last minute.com promise a refund within a few days if you find the hotel cheaper else where! I found the hotel cheaper on another site but still havnt heard anything regarding my refund! I got told on the phone to send a link of the website where I found the cheaper hotel, which I did. But then I had an email saying I need to send them a screen shot! I don't have an I phone so it looks like I won't get my refund after all! I'm very annoyed, false advertising!
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