Company seemed great when booking the car for use in the Netherlands. When checking in at the hertz counter everything went splendid. The rep there never informed me that I woul d be paying more in fees than I actually was paying for the rental. At the time of booking I was not made aware of this fact either. I was just to find out a month later when auto Europe charged me 170 for the rental (which is what I thought I was paying total). Then hertz charges me 280.00. Customer service for Auto Europe explained the breakdown of all the fees to me in a rude manner and treated me as if I was unintelligent. This is did not appreciate. I still can't get my head around the fact that I paid more in fees than I did for the rental. I think in the future auto Europe hpshould do a better job of letting the customer know that the rate you see in there website is not at all what you end up paying. This is the reason for the 1 star. I feel auto Europe mis informed / or kept things hidden from me the client.
Customer service is everything to me and the way I was treated on the phone was less than satisfactory. I have had better call center support out of India with an operator who bairly speaks English. I expect more from a US based call center. Also for DeJa and any one else who reads this. When a customer ask for your name and a way to identify you within the company don't lie.
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