It's ridiculous -why did they have to change the look of the website which was simple to use to something which now basically now wants to make you pay even more money than your monthly subscription. i have just cancelled instant prime -now trying to cancel the other package but finding it very hard to even do that. Useless.
I collected a quite expensive glass picture for a present for Xmas from the Balham branch of Waitrose. I waited 20 minutes in complete chaos. On Xmas Day my brother opened the present and immediately cut himself as the picture was cracked all over. it had not been bubbled wrapped or even had the corners of the pic protected. I returned it post Xmas to Balham - they called John Lewis - who said i would get an immediate refund to my credit card. A week later with no refund in my bank, I called customer service, who informed me that they had not refunded, there had been no instruction to do so, despite the item being returned. With payday a week away I have had to arrange an overdraft. Very annoying and very sloppy.
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