I ordered a product from soundslive website for a xmas gift but had problems with the courier service. They were rubbish basically. They attempted delivery but wrote no details on the card left, no idea of when redelivery would happen, and offered no flexibility on delivery date. They claim to have an 'Edinburgh' depot but it's actually in another town over 30 miles away, then asked for a £5 fee to specify a morning delivery which I paid, then they delivered in the afternoon anyway. Now unfortunately the product I bought is faulty and I have to return it. You would hope that products might be checked before sending out to customers. Hopefully it will be replaced fine. I'd like to add that the soundslive staff have been helpful over the phone but I'm fairly miserable about the whole experience !
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