Ordered a bed, waiting for delivery ....only part deserved - 1 days holiday
They confirmed new delivery date...guess what delivered the wrong product...2 days holiday
Phone to complain it took them4 day to get back to me they agreed a refund on 21 st dec, oooopppss the accounts department forgot to give it to me..after numerous phone call ( ave waiting time 26 mins ) they agreed a refund monied arrives 26 days later
They arrange to collect good for refund - no surprise failed to turn up - 3 days holidays taken
THIS COMPANY IS TERRIBLE... I have ordered a new bed from another company called first furniture - they called me to thank me for my order and agree delivery! All delivered on time, they even called me on delivery date to give me an estimated time of arrival, then followed this with a service email ensuring I was happy with the service.....world stores this is your completion you could learn something from them
I had a telephone query before ordering which was excellent, knowledgable and friendly, a call to say when my order will be delivered, a call n the day to say when they are likey to arrive and all goods delivered in good quality.
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