Samantha Twigg´s profile

Reviews (2)


The worst company I have dealt with EvER .....use them at your peril

Ordered a bed, waiting for delivery ....only part deserved - 1 days holiday
They confirmed new delivery date...guess what delivered the wrong product...2 days holiday
Phone to complain it took them4 day to get back to me they agreed a refund on 21 st dec, oooopppss the accounts department forgot to give it to me..after numerous phone call ( ave waiting time 26 mins ) they agreed a refund monied arrives 26 days later

They arrange to collect good for refund - no surprise failed to turn up - 3 days holidays taken

THIS COMPANY IS TERRIBLE... I have ordered a new bed from another company called first furniture - they called me to thank me for my order and agree delivery! All delivered on time, they even called me on delivery date to give me an estimated time of arrival, then followed this with a service email ensuring I was happy with the stores this is your completion you could learn something from them

Walkyria Barbosa, Julieand Alan Williams found this review useful

14 January 2013

Reply from

Dear Samantha Twigg

Thank you for your feedback, I sincerely apologize for the delay and for the inconvenience caused.

I will be looking into your order and would contact you to discuss this and resolve this matter for you.

Once again I do apologize for any inconvenience caused.

Kind Regards

First Furniture

Superb service from beginning to end

I had a telephone query before ordering which was excellent, knowledgable and friendly, a call to say when my order will be delivered, a call n the day to say when they are likey to arrive and all goods delivered in good quality.

Samantha Twigg´s profile

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Samantha Twigg
Female, 1973
Prestatyn, United Kingdom