Robbie Allsop´s profile

Reviews (1)

Doordeals Ltd

Doordeals - a company with a communication problem.

Despite an exchange of detailed information regarding delivery of the door it was obvious there was no internal sharing of information and the delivery driver received none of it.
In addition to this I feel mislead about the quality of the door - the quality is very poor.
Not value for money.

10 January 2013

Reply from Doordeals

Hi Mr Allsop,

We are both sorry and surprised that you feel unhappy with the quality of the door which you ordered. We've had nothing other than good feedback from other customers regarding the quality and pricing of this door.

If you had an issue with the door upon receipt we would have liked you to have raised this with the delivery driver (as mentioned on the delivery note) or contacted the office in order for us to be able to look at any potential issue and sort it out for you. Being the first we've heard of this, we had absolutely no idea that you were unhappy and therefore were obviously unable to do anything about it.

Perhaps you'd be so kind as to send us an email to info@doordeals.co.uk with some details as to the reasons you are unhappy with the door you have received?

With regards to the delivery information, you kindly supplied us via email some detailed delivery instructions which were passed to our driver. He arrived at the postcode given and then we understand gave you a call on your mobile in order find the specific location on the estate?

Regards,
Doordeals Ltd.

Robbie Allsop´s profile

profile image of Robbie Allsop
Robbie Allsop
Reviewer
United Kingdom

About