I arrived very early on 30th December to find the underground car park closed in
with cones. I spent 5 min driving around looking for overground parking. I went to reception after I had parked and asked why the under ground section was closed as that was the reason why I had booked the car park. I was informed it was for security reasons and that If I had asked they would have opened it for me. I find this totally unacceptable. There was no notice or indication outside the hotel to make me aware of this. Furthermore it made me unhappy to think they were having security issues with the underground car park and added to this the receptionist (male) was snappy and bordered on been rude. The Driver of the bus was very helpfull on our return.
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