Castlegate have some lovely designs that you don't see on other sights, and having bought quite a few on my last order I can say that they are very high quality in the flesh. The lights arrived very well packaged minimising the chances of any breakages. Very professional job.
Not only do they seem to have the cheapest prices, but the website actually informs you of other cheaper products you may wish to consider. Delivery didn't take long, and we were impressed by the little forklift appearing out of the lorry to bring our pallets straight to the drive with minimum fuss - very pro.
Ordered my plasma here as it was the cheapest I could find and the reviews were good. The delivery system gives you a 2 hour slot (not absolutely guaranteed) in as little as 2 days time, which is a big step above most etailers. Someone rang to do security checks as I'd only recently moved to the address, and as there were a couple of sticky times when I didn't want delivery (school runs) they assured me that I could just ring up when I got my times and change if they weren't convenient. Great in theory, but in practise I got an email at 18.51 - their call centre closes at 19.00, and the SMS didn't arrive until several hours later. So, as long as you can guarantee someone will be around (you get charged if they have to redeliver) then 5 stars, otherwise 4 and a bit. Product arrived in the time slot specified so no complaints.
Friendly and effective customer service makes all the difference when you hit problems or need help. You really notice it when you move to an operator like 3 who seem to practise customer abuse from their offshore call centre - never again, I'm back with O2 and much the happier for it. Simplicity contracts are great value too, and network coverage is good. What's not to like?
Beware - the website says everything is in stock - it isn't. It has said this the whole month I have been waiting for my plasma. They don't answer emails and rarely answer the phone - when they do it's promises but no action. I've had to get credit card company to suspend the transaction. Worst online outfit I have ever encountered.
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