I needed to return a 20Kg faulty product I'd purchased to the seller. Interparcel was briliant - lots of options to choose from, reasonably priced,courier turned up when they said they would, delivered in less than 24 hours and good tracking. Can't fault it in any way. Will definitely use again.
I thought Field and Trek had a good reputation so didn't check them out before buying from them - won't do that again.
I ordered a tent which was quickly delivered, but then i realised only half of it had arrived. My problem was contacting them. The website doesn't list any contact number, just an address and their online contact form and email. I sent several messages about the problem and received nothing back, not even an acknowledgement. After about 10 days of zero response I eventually found a telephone number for their customer services (0845 129 9233) on someone else's poor review. I couldn't get through due to "large call volumes" despite numerous attempts. After a fortnight I gave up and returned the half a tent as I couldn't see any prospect of getting it resolved.
And here's the only bit I can say they did well. They refunded my credit card promptly for the purchase after i'd returned it. 3 weeks later they returned a cheque for the cost of return postage that I'd paid.
If they deliver exactly what you want then it's happy days, but if there's any problem good luck to you. I'm not going back, there's better customer service out there.
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