Tate´s profile

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Big problems with transfer, no response from Xendpay customer service

Unfortunately, I had a number of problems using Xenday to tranfser funds -- because of a UK bank holiday, my transfer (to the US) was delayed. Then, to my surprise, the receiving bank charged me a $20 fee for receiving the funds. I used Xendpay specifically because it promised a fast transfer (same day), but because the transfer didn't reach the US bank as promised, I wasn't able to get funds there in time to cover a number of automatic debits -- altogether, the overdraught fees, returned debit fees and wire transfer fees chraged cost me a total of US $114 and may have had an impact on my credit score. I've used electronic transfer systems to move money between accounts man y times before. This is the first time I ever was charged a wire transfer fee and it was also the first time I had to wait two days for the transfer to go through. While Xendpay initially said they would contact me -- and did -- I didn't hear back from them after detailing the problems I had, despite emailing them twice and offering evidence of the extra fees I was charged. A shame. I would have been happy to talk to them about it, work with them to address what went wrong, and help them figure out a way to put things right.

10 January 2013

Reply from Xendpay Ltd

Thank you for your review Tate. We are sorry that the UK bank holidays caused a delay with your transfer and that the receiving bank deducted $20. This sometimes happens and we get no warning or notice of it. One of our customer services team will contact you shortly to discuss how we can make this right. Xendpay Team.

Tate´s profile

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United States