I found the website easy to use and I ordered the perfect front door with ease. Unfortunately when I phoned up to ask for a delivery date as I hadn't heard anything in 2 weeks, I was told that they couldn't put their hand on my order but would call me back with a delivery date. I didn't get a call back but received a text message regarding delivery for the next week. I wanted to change the delivery to the next day and emailed to enquire and received an answer immediately and told that this could not be done and they could despatch for the week after. This being another week which I could not afford so I organised to be available and asked for the original delivery date to be reinstated and this was done (which I was very grateful for). I have the opinion that my order had been lost until I called in to find out why I hadn't received it yet, but after that it was dealt with very efficiently and proffessionally.
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