I ordered lovely Merrells in a size 6. The shoes arrived in a size 6 box but were size 4. An exchange was requested and the item returned. I'm still waiting nearly 3 weeks later and the correct size hasn't arrived. I ordered through quidco and the £4.80 cashback was declined. This happens when an order is altered. It wasn't strictlly altered, just mixed up. The sandals were lovely and great value. Come on Spartoo. Jan
Bought a garden seat in the Sale. On arrival it was wrapped only in bubble wrap. E mails prior to delivery went to lengths to advise that items must be signed for as damaged if not inspected. Glad I did as left hand legs were bent and joint was cracked. Also required to advise within 24 hours of delivery if any issues. Did this on a Saturday and told that it would be dealt with on Monday. Rang on Monday to be told the query was with the warehouse. I didn't really want another shoddy delivery but a refund was refused. No communication about when the replacement was to be delivered. We were left to dispose of the damaged seat - it wasn't taken back. Both seats arrived covered in a fine powder like soot. When washed this turned into a thick black liquid. Not a great experience all round
Having bought a faulty item Boohoo would only exchange it for the same thing. As it was sold out I asked for a similar item and they refused. I was told to order again but postage charges apply each time. They also refused to reapply the 20% discount that I had for the original item that had sold out. Rigid and not in keeping with 21st Century Customer Care
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