I lost my passport a week before a trip to the Galapagos. I called in panic mode wondering if I could still go. Sammy calmly guided me through every step and we were on the phone every day discussing the status of my passport. There was a rejection from the government due to a picture issue. Sammy called right away and because of his diligence I was able to send a new picture and get my passport within hours of me taking off, which we thought it couldn't be done. He was amazing and this company can reall make things happen in a pinch. Tey are kind and helpful and dedicated to getting you on your way.
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